Delete your Frosthyon data or account

This page explains how to delete some of your Frosthyon data, or how to delete your entire Frosthyon account, operated by LanyGames, Inc. (Lumithyon). Opening this page does not delete anything. You must follow the in-app or website steps below, or email us from the address on the account.

You can keep your Frosthyon account and still delete some of the data associated with it. Use the following methods. You must be signed in, except for email requests.

• Chat, voice, and image threads: open History, select a conversation, and delete it. That thread and its attachments are removed. Your account stays open.
• Assistant memory notes: open Account → Capabilities → Memory, then delete the notes you no longer want Frosthyon to keep.
• AI training: open Account → Privacy and turn off “Allow training on my data.” This does not delete stored chats; it stops using your interactions to train models.
• Other personal data you cannot delete in the product (for example profile fields, a photo, or a device token): email lanygamesinc@lanygames.com from the address on the account and say what you want deleted. We process those requests within 30 days. Your account remains open unless you also ask us to close it.

When you delete a conversation or a memory note, we delete that item from your account, subject to the retention below. Your login, subscription or credits, and other chats or notes you did not delete stay in place. Backup copies of deleted items are removed within 90 days. Payment and invoice records held by Stripe or PayPal, and copies we must keep for tax or accounting, may be kept for up to 7 years where required.

This closes the account completely. If you only want to delete chats or memory notes, use the section above instead.

Use one of the following methods. You must be signed in to the account you want to delete.

• Frosthyon app (Android or iOS): open Account → Profile → Delete account, then confirm.
• Website: sign in at lumithyon.com, open Account → Profile → Delete account, then confirm.

If you cannot sign in, contact us from the email address on the account (see Contact Us below). We process those requests within 30 days.

When account deletion completes, we delete the following associated with that account, subject to the retention described below:

• Account profile (name, email, credentials, photo, address and phone if provided)
• Chat, voice, and image history, and files you uploaded to Frosthyon
• Assistant memory notes and in-app preferences (language, theme, voice, notifications, privacy toggles)
• Push notification tokens and device identifiers we stored for that account
• Referral codes and in-app billing entitlements we store for that account

Some records may be retained as required by law, fraud prevention, or technical limits, whether you deleted a single item or the whole account:

• Payment and invoice records held by Stripe or PayPal, and copies we must keep for tax or accounting, for up to 7 years where required
• Backup copies, which are removed within 90 days
• Anonymized or aggregated data already used to operate or improve the service, which cannot always be extracted from models
• Information we must keep to establish, exercise, or defend legal claims

Deleting your Frosthyon account ends access to the app. If you have an active subscription billed by Stripe or PayPal, cancel it with that provider if it remains active after deletion.

If you cannot complete a data or account deletion in the app or website, or you want us to delete specific data while keeping your account, please contact us at lanygamesinc@lanygames.com.